Contact Us
Contacting Jonny jackpot directly
The form on this page is the operator's channel for account and payment queries. Jonny jackpot reads and replies in English, so write in plain English and the team will understand you. Keep messages to the subject at hand: a bonus that did not credit, a withdrawal that stalled, a verification request you do not understand.
Never put financial details, passwords, PINs or scans of identification documents into the form. The operator will ask for proof of identity through its own secure upload process, not through a contact message. Any request that arrives asking you to send a card number or a password through this form is not legitimate, and you should not comply.
When gambling stops being manageable
If you are struggling with gambling, the contact form is the wrong place to start. Reach out to a support organisation that deals with gambling harm, where trained people listen without judgement and can talk through options such as self-exclusion, deposit limits or simply taking a break. Those services are free, confidential and available to anyone in New Zealand who needs them.
Self-exclusion with Jonny jackpot is a separate process from a general enquiry. The operator can restrict your access to the account for as long as you choose, and you should use the site's dedicated responsible-gambling tools rather than a contact message if you want that arrangement set up quickly and properly recorded.
What the team can and cannot do
Expect a considered reply rather than an instant one. Complex matters, such as disputed transactions or verification reviews, take longer to resolve than a simple question about a bonus term, and the operator will work through them in order. You will not be left without an answer, but patience is part of the process.
If your enquiry concerns a third party, such as a payment provider or a software developer, the operator will still handle it on your behalf. You do not need to contact those companies yourself, and you should not share your account credentials with anyone outside Jonny jackpot's own support team.